Problem solving and decision-making belong together. Despite all the natural decision-making that goes on and the problem solving, some people are very uncomfortable with having to make decisions.
You cannot solve a problem without making a decision. There are two main types of decision makers. Some people use a systematic, rational approach, when solving problems or making decisions. While others are more intuitive, they go with their emotions, or a ‘gut feeling’ about the right approach. They may have highly creative ways to address the problem, but often cannot explain why they have chosen this approach. It may seem obvious, what you have to do, to address the problem. Occasionally, this is true; however, most times, it is important to identify possible alternatives. This is where the creative side of problem solving comes in.

To enable delegates to identify different problem solving techniques To recognize the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem To learn how to generate alternative solutions, using creative thinking and brainstorming To enable delegates to analyze a problem, so that appropriate problem solving techniques can be applied To enable delegates to apply problem solving and decision-making models to their own business environment